FAQs

Expedited Shipping 

• Call Us for expedited options. 
• Online parts store only offers UPS Ground. 
• No USPS or PO Box shipping. 

Order Shipping Timeline 

• Orders ship next business day if in stock. 
• No USPS or PO Box shipping. 
• For Alaska, Hawaii, or international orders, contact us for proper shipping options and charges. 
• International shipments may incur customs duties/fees, payable by the recipient. 
• You’ll receive: 
• Order Processing Email after placing your order. 
• Shipping Confirmation Email once fulfilled. 

Wrong Part 

• Return uninstalled parts within 30 days for credit (subject to inspection). 
• 20% restocking fee applies. 
• Customer pays return shipping. 
• Must obtain an RMA number from EQ Systems. 
• Returns without a valid RMA will not receive credit. 

Wrong Hydraulic System 

• Return uninstalled systems within 30 days for credit (subject to inspection). 
• 20% restocking fee applies. 
• Customer pays return shipping. 
• Must obtain an RMA number from EQ Systems. 
• Returns without a valid RMA will not receive credit. 

Trailers 

• 2-year warranty. 

Replacement Parts 

• Covered for original warranty remainder or 90 days, whichever is longer. 

Must provide proof of: 

• Warranty repair date. 
• Original vehicle purchase date. 

Hydraulic Systems 

• 1-year or 2-year warranty. 
• See the operation manual for details: EQ Systems Manuals. 
• Replacement parts: 90-day warranty from purchase date. 

RMA Number 

• Return Goods Authorization tracks returns for repair, replacement, or refund. 
• Contact us to obtain an RMA number. 

Contact email for warranty is: warranty@eqsystems.us

Can’t Find a Part? 

Call (800) 846-9659 or use the Service & Support form. 

Finding Hydraulic System Model Number 

Located on a tag on the motor or manifold. 

Hydraulic System Dealer Availability 

We’ve worked with 1,000+ dealers; your local dealer may carry our products. 

Call (800) 846-9659 for assistance. 

Trailer Dealer Availability 

Please visit www.eqoutdoor.us/dealers 

Repair Issues 

• Contact your local service facility or EQ Systems for suggestions. 
• Repairs require EQ Systems service department authorization. 

Weekend Assistance 

• Check the Service & Support page for troubleshooting documents. 
• Our operating hours are Monday – Friday 7AM – 4PM EST

Installations at Cassopolis, MI 

We offer installation services at our facility. Call to schedule an appointment. 

Amenities: 

• 30-amp electrical hook-ups. 
• Overnight parking. 
• Pet-friendly.